I've been a FIOS customer for a little over 3 years. After my contract expired, I was assured by a fios representative that my bill would not increase, and I did not need to enter into a new contract. Alas, my bill kept creeping up little by little. At the end of October 2019, my bill increased $45 ! I called customer service many times, and asked to receive a credit as I was given incorrect information, and advised I would be willing to enter into a new agreement. Each representative that I spoke with simply said no, they would not be willing/able to offer a credit to me. This is the most outrageous thing I've ever heard. I said that, as a company, FIOS would be willing to lose a loyal customer over this - which wasn't my fault ?? And was told, quite simply, yes. Shame on you ! I will be sure to tell everyone about my horrible experience !
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