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How do I file a customer service complaint ?

Phone won’t charge wirelessly. Although I pay Verizon for insurance, took me 4 straight hours on the phone to get help, made me reset/restore only to get cut off and have to start over after first 2 hours. I finally had an emotional breakdown on the phone when a nice man at assurian took pity on me and processed my claim in about 5 minutes. Literally took me breaking down and almost hyperventilating over the phone to get help. Charged $199 for a less than one year old phone replacement   Once I was finally helped went to Verizon chat to ask how I report customer service issue, no response. Only ever used Verizon for over 20 years. Absolutely horrible  

Re: How do I file a customer service complaint ?
Community Manager
Community Manager

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.