How do I redeem my $100 Visa promotion

[jamesb12]

I received an email saying it was time to redeem my Visa Prepaid card and to click on the link, log in, and click the Reward Tile. However, when I log in, there is no reward tile. I contacted support using the Chat feature and eventually was told it would be take care of but I could call 866-948-2725 if it wasn't resolved. That was 4/29. I called that number repeatedly today but I just get a message saying it could not connect and to try later. How do I redeem this offer before it expires?

[LawrenceC]

Hi jamesb1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.