How do I return a router?

[joesmom1]

Got a new router with an upgrade and told to return the old router at no charge.  The return label is BLANK!  How do I return this since I can't get a human being on the phone?

[jonjones1]

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@joesmom1wrote:

Got a new router with an upgrade and told to return the old router at no charge.  The return label is BLANK!  How do I return this since I can't get a human being on the phone?

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I would go to the nearest Fios/Wireless corporate location. Google Verizon Fios corporate store near you. Get a receipt showing the serial numbers and also the brand of router and gave your account updated with the return.