I have no internet and no TV. I think there's something wrong with my ONT but I live in an apartment so I'm not sure where it is or if I can even fix it without messing up anyone else's service. I've been trying to no avail to get someone on the phone to schedule a technician to come and help. I've had the calls dropped on me in the middle of waiting on multiple occassions and the online troubleshoot has been useless since we need a real person to come by. We've had no problems before this and we've only had the service a couple of months. But the way we've been treated on the phone and the lack of help from anyone is already causing us to second guess our choice in Verizon. What do we have to do to get someone to help?