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How to file a claim against Verizon for property damage?

Recently Verizon fixed a down wire from pole to pole across the street from my house and in the process damaged FIOS and electrical wires connected to my house. After calling for repairs the tech came and fixed the FIOS wires but said they cannot touch the power lines. Now I have to pay out of pocket for the repair to the electric and the siding damaged. How do I go about getting Verizon to repair or reimburse me for the costs? Cannot get through to anyone on the phone...very frustrating. image

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Re: How to file a claim against Verizon for property damage?


Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.