How to redeem code to get Samsung Chromebook

[needhelp1111]

Hi,

I received a code from Verizon to redeem $200 for Samsung products.

But I don't see how you are supposed to redeem.  There are no links on the page to add items to your cart.

This is the url you are supposed to use

https://www.samsung.com/us/shop/fios/

[CRobGauth]

Scroll down to bottom of page.

There are all the different devices.

Click on Chrome Devices.

Go from there

[chrismtp]

Hi! New customer. Bill is current, and has been on autopay since day 1. Got an email confirming the Samsung Offer for the chromebook 3. But the link goes to our log in at Verizon.com and the link is dead. It's Sunday and no one is responding to the phone system. I was able to chat with a tech support person and they confirmerd our bill is up to date. The offer was taken away for no reason, from our perspective, which isn't acceptable at all. Trying to get this resolved. Is anyone else having issues getting the promotion for new customers who qualified for the offer but could not claim it? - Chris

[CRobGauth]

On Sundays, you can reach support via twitter @verizonsupport.

They are pretty responsive.

[vacaz1]

I just passed 60 days and have not yet received anything about the chromebook. I have been on auto pay since day one

ANy idea when I can expect something?

[CRobGauth]

This is pretty much a peer to peer support forum.

You will need to contact customer service for your question.

[Simplymarvelous1]

im going to try contacting them for 16 days straight and no one seems to do anything except switch u back and forth thru every department

[LawrenceC]

Hi Simplymarvelous,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[neilN]

LawrenceC, I have the same problem. Have been bounced around for a long time and do not want to give up on getting the offer I was promised when I signed up for service.

Thank you!

[LawrenceC]

Hi neilN,

Please briefly descibe the promotional offer you recieved and the issue you are having.