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I Need Cables Buried
jjneill
Enthusiast - Level 2
‎01-02-2019 01:12 PM

I switched to FIOS several months ago.  Installer told us the cables strewn across our lawn would be buried in a day or so.  So far nothing has been done. Is it normal to wait months for the cables to be buried?  I've tried calling Verizon and using the website, but no results.  Help!!

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Re: I Need Cables Buried
jonjones1
Legend
‎01-02-2019 01:18 PM

Contact your states Public Utilities Commission or Public Service Commission to file a complaint. You can also contact your locale engineering department which may be able to assist. You can also call your local police department if they are causing a hazard to life or property.

best of luck

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Re: I Need Cables Buried
LawrenceC
Community Manager
Community Manager
‎01-02-2019 01:48 PM

Hi jjneill,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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