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I am having trouble getting my prime and Alexa I can only see the Alexa offer and not prime..They w
ali110
Newbie
‎12-27-2018 06:00 AM

Why can't I redeem my prime and Alexa offer? seems lots of people are having the same issue...plus, when I switch tv packages it cost more when it says it's the same price..only a month in and I'm already very frustrated!!!!

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Re: I am having trouble getting my prime and Alexa I can only see the Alexa offer and not prime..The
LawrenceC
Community Manager
Community Manager
‎12-27-2018 08:30 AM

Hi ali1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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