I can't access options to upgrade my account online

[392Hemi]

Been going on now for well over a month.  When I talk to someone on the phone, all they can do is read me prices of packages. 

When I log onto my account, and go to upgrade, it asks to review my account.  I allow it and it shoots out 3 packages I'm not interested in, So I select No thanks, build my own.  Then the next page gets "stuck"  with a pic of a guy holding a bike in the background with 3 dots in the middle of the screen.  Nothing happens.  Can't get past there, can't view options.

Tried on multiple browsers, and multiple systems.

Also happens when I go through mix and match.  Very frustrated.  Been a Fios customer for over 15 years, but this could push me into another service.

[kh-gary]

Hi 392Hemi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.