Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
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I have been having the same problem for about 3 weeks and no one has been able to help fix it. I have spoken to a couple of people both online and over the phone. Ultimately I had to pay last month's bill over the phone. The customer service rep. backed out the $3 surcharge since the error is on Verizon's end.
The issue is still not fixed and I still cannot view/ pay my bill online. I alerted someone again and they put through a ticket to the web team. The ticket has been open for over two weeks and still no one has fixed my problem or even followed up about it at this point.
My annoyence level is starting to get higher and higher. I have paid my bill online for over two years. I do not have the time to pay it over the phone...
This issue needs to get fixed ASAP....
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.