I cannot pay my bill online - account number is wrong

[mercedesmerriam]

Due to your error my account was cancelled.  Then you reinstated a new account but you did not change it online.  My online account is still the old number.  I cannot pay my bill online.  Please change my account number to the new number.

Thanks.

{edited for privacy}

[ElizabethS]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.