I cannot redeem my $200 Nest/Google Promotion.

[nHlTPgQn]

Hello,

I got an email that my $200 is ready to be redeemed towards Google and/or Nest products but I follow the links and add eligible items to my cart but I never see the $200 credit when I get to the payment page. No discount code was provided and the email does not provide any specific instructions.  Very frustrating. 

I have read other places that Verizon is intentionally making it hard to redeem and people end up giving up.  What advice would you suggest to resolve this problem?

It sounds like you get the run around on the phone and it is just one big headache.

Any advice would be appreciated.

Thanks,

Richard

[LawrenceC]

Hi nHlTPgQn,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.