I paid for my bill twice and need my money back

[Kkknottoday]

I just paid for my bill 2 days ago and found out I paid for it twice and I tried calling customer service and they told me call *611 and wait and that doesn't work how can I get my money back

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello kkknottoday,

Unfortunately due to non response we will close the private thread. If you still need assistance with your payment or ever need help with anything else, please let us know in a new public post.

Thank you,
-Jeramy