INCORRECTLY CHARGED FOR DEPOSIT, NOT GETTING REFUND

[Swa0420]

I purchased a new phone from a Verizon store about three weeks back. I was asked to pay a deposit of 400 dollars, which I was told, would be refunded if I paid my bills regularly for a year. The representative at the store *incorrecly* swiped my card twice and I have ended up paying 800 dollars. I have been contacting Verizon's several departments everyday, (Finance, local store and Customer Service) from the time I got the phone. No one seems willing to help and will not give me any proper information on when I will receive the 400 dollars that I was charged for no reason. I am sick of calling all your departments and hoping that someone will help. I am out of 800 dollars and no one seems to care!!!!!

[LawrenceC]

Hi Swaram,

These forums are dedicated to Residential products and services offered by Verizon.

For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.