Impossible to find out what my monthy cost will be after my contract ends

[KOKeefeFios]

My contract ends on Saturday.  I've tried online chat twice and phone twice - 2nd phone call was on hold over an hour. NO ONE can tell me what will happen to the price of my Verizon services if I don't sign a new 2 year contract before the current one ends on Jan 17.

Currently I pay $99.99 for Triple Play, Extreme HD, 75/75 MBs Internet, and Phone. I have an offer on screen that tells me I can get the same deal for 12 months for $119.99, but I can't add it to my cart! 

If I click the buttons to keep the same package, it's $149.99/month. That's $50 more and nothing to show for it. $1,200!

While I would much rather get the same deal for the same price, $119.99 isn't looking so bad compared to $149.99.

The thing is, no one on chat or phone can see the $119.99 price.

When I ask them what my price will be if I do nothing, I've been told $149.99, $129.99, $124.99, and "I don't know".

My questions are:

1.  What will the price be if I don't renew my contract.

2.  Will I go to a month-to-month plan or will I be locked into a 12-month or 24-month agreement without my consent?

3.  Why is it impossible to get a straight answer?

Thank you,

Kathy

[KOKeefeFios]