Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Before signing up for service I wanted to ask some questions on the phone line so I gave the customer service line a call. After my questions were answered the service rep continued to take my information for the order and promised that the $99 install fee would be waived if I completed my order on the call. She also stated I would receive a call from her on 8/9 at 6 pm EST to finalize this but I never received the call.
I understand I should have been a bit less naïve, researched further to see the install fee is waived with online orders, researched to see others' similar complaints to mine, asked for written confirmation of waiving the fee, etc.
Despite all this, I am very unhappy that in my first interaction as a new customer with Verizon I was lied to over the phone. I'm hoping an agent on here can help me with this issue.
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