Is Verizon taking calls today

[FijiJTKT]

I’ve been on hold for three hours.  Trying to see about new service set up.  Does anyone know if customer service is working.  I heard they were working but remote which is why I stayed on the phone.

[jonjones1]

There is a health issue at present sweeping the world. They may be working at reduced staffing levels. You either keep trying or call back when all this craziness ends.

[FijiJTKT · Accepted solution]

Thanks so much for the answer.  I was able to get a hold of them later that night.  I knew there is a health emergency.  I thought they might not actually be working because a call center seems dangerous and I would be waiting for nothing.  I hope everyone is staying healthy.