Issue: Verizon In-Home Agent not installing

[diana1992]

hi i am having a problem installing the in-home agent

my computer is a windows xp pro

the message i am getting is the following Error 1722

http://img219.imageshack.us/img219/596/duringinstallation.jpg

after i hit ok and finish the agent popups up with the following message

http://img861.imageshack.us/img861/874/messagewhenagentisopen.jpg

please i need some help thanks

[dslr595148]

#1 When installing software that works along side my web browser, I make sure that the web browser(s) are not running before I try to install the software.

#2 Here is info that I found online about that error and how to fix it:

http://www.java.com/en/download/help/error_1722.xml

[EDIT] I also found some info at

http://msinfluentials.com/blogs/jesper/archive/2008/03/10/1722-error-from-installshield.aspx

[diana1992]

i followed what you have posted and still get the same results in my first post

[dslr595148]

Rats 😞

#1 Is this on Windows 32bit or Windows 64bit ?

#2 What issue are you are trying to solve by using this software, once it is installed ?

[diana1992]

this machine is a 32bit and i was going to use the program for internet issues or other stuff

[dslr595148]

Please be Specific.

#1 Testing to see how fast the connection to the net is ?

#2 Trying to solve why the connection to the Internet is slower than you are paying for ?

#3 Trying to set up wireless for other computers ?

[veritasvrizon]

installed after some effort but linkes will not work; blue turns to purple when cursor touches. only access is to the troubleticket;

tech support gave up saying "best guess is norton is blocking it"; I am thinking of uninstalling norton and puttin gon verizon; i tried the turn off firewalll etc. but that did not work; what is curious is that agent was working prior to putting on a new router to replace the defective one.  any suggestions?

[oldfashioned]

Call Verizon's technical support department.  Someone from that department should be able to help you out with that.  I seem to remember having a similar issue with my in home agent installation.  Verizon does have some good workers in that department who can even help you with remote access to your system. 

[ElizabethS]

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