Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had Fios installed in my home in the beginning of September 2021. At the time, they were running a promotion that stated that 65 days after instillation of Fios I would qualify to get a free Chromebook 4 and a $50 gift card. I even have an email stating this on the day the services were installed. On the day that my account said I was eligible for the laptop redemption the My Account page put me into a loop. I would click on the promo on my account page and instead of taking me to a redemption page it took me to a FAQ page on how to redeem the chromebook. I even got an email saying "you have a redemption available" and it had a button on it to "redeem now!" But when I clicked on it, it took me to the same FAQ page. I spoke to an agent on the phone and all they said was let me schedule a call back next week.
The following day I was eligible for the gift card and the same thing happened, but now the ad for the chromebook had disappeared from my account home page completely.
I have just had my callback with the agent and all they could do was schedule another call back for a month from now.
I know this isn't the world's best laptop, nor was it the sole reason I switched to Fios, but it seems like they are doing the run around specifically so they don't have to give out the promotions. If anyone is able to help with this, please let me know. It is very disappointing. I do not want to be waiting and waiting for Verizon to hold up their end of the deal especially since I have the emails and dates stating that I qualify for these promotions yet they seem to be telling me that I do not.
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