Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We have contact customer service numerous times trying to solve an issue with the package we ordered and installed last week. When we ordered we were told we would receive Disney+ and Hulu for free. After install we found we were given Disney+ and some gaming subscription we never heard of and would never use. We don't even own a gaming console nor do we play games online. Customer service has been rude and the only solution they have offered is to send out a tech to uninstall and collect the equipment and then we reorder and they will send out another tech to install it again to get it correct. The last customer service person who claimed to be a supervisor kept over talking us and not listening, and when they were called out on their behavior they hung up on us. It is ridiculous to think the only solution is to disconnect having a tech come take everything out and then send them back to put it back in. Totally ineffective as a cost saving measure but hey I'm just the customer who would be inconvenienced by having two more techs come spend a few hours in my home to take out what was done and then again to put it back in. I've never heard anything so stupid in my life. Who oversees these people and their ideas because according to them they are the Verizon Fios gods and they make the rules. I want what I was promised upon signing up for service and I want some polite customer service. I had Xfinity Comcast in the past and thought they were bad but right now Fios is making them look great. The way customer service treated us as a new customer screams that they could not care less if we use the service or cancel. Customer retention is definitely not an issue for them. How can I get the help we need to correct the issue???
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