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Join Mobile + Home Rewards sees old Fios account. I can't change it!
SHM1
Newbie
‎04-17-2020 12:06 PM

I had a Fios account and closed it and went to Optimum. I have since rejoined Fios under again and have a new account and username. 

When I try to join Mobile + Home Rewards in the Verizon app on my cell phone, it automatically populates the old Verizon Fios username into the Fios Username field, and it's grayed out and I cannot change it to the new account username. 

How can I fix this so I can enter the new Fios account username? I've tried to chat with a rep on the website, but nobody ever answers. I tried calling and can't get through. I've been trying for about 2 months now! Frustrating!

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Re: Join Mobile + Home Rewards sees old Fios account. I can't change it!
kh-gary
Moderator
Moderator
‎04-17-2020 01:06 PM

Hi SHM,

Please be aware that these forums are dedicated to residential products and services offered by Verizon. For Verizon Wireless issues, please visit the Verizon Wireless Community.

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