Lies by Customer Service and unwilling help from Supervisor

[ednandin]

On February I suspended my verizon fios bundle for 3 months time. At the time I asked specifically about any promotions I have been receiving and how they would reapply to my account upon reactivation. The rep explained to me that the duration that I had my services suspended would be tacked onto my contract. They explained to me that the credits would be reapplied but would not be extended them the three months I had the account suspended. I understood that. When I reactivated my account they confirmed that the credits would be reapplied again. I then saw my email confirmation and the credits were not applied as promised.

I called customer service and spoke to a lady for 20 minutes and then she hung up on me.

I then called again and waited to speak to a manager for over a Half hour. When I was transferred they hung up on me and never connected me.

When I finally got through again (after an hour of holding for a manager) I was told by {edited for privacy}. A supervisor from St. Louis call center that I do not qualify for these credits and there was nothing he could do about it. Even after he lies and terrible service he made it seem as if it was my fault that they wouldn't reapply them for me.

{edited for privacy}Even went to say it wasn't that he couldn't do what we discussed it was more of a matter that he would not do so because he was worried about audits occurring to him if he did so.

This behavior is ridiculous and the lack of service is unheard of. If this issue of $60 dollars is not corrected I will be canceling my service and going to the competition.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thank you,

Anthony