Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Yesterday I had a problem with my stb and router, called up and a tech guy fixed problem, but said If I upgrade to the new boxes it will save me $18. I just had to pay a one time fee for upgrade He then put me on hold for 10 minutes and told me he will connect me to customer service, cause he was having trouble. So transfered me and typical verizon fashion, I got disconnected. I called back and spoke to custemer service, she said there were no records of my call, but I told her what guy said and she said she will take care of problem. Again I go on hold for 20 minutes, she comes back and says u will save about $ 40 a month. She puts me on hold and said her
system wasn't working, she will give me a call back by the end of the night. She never called back. I called today and a new person after waiting on hold for 30 minutes to speak to an agent and then another 15 minutes for her to get price she says the price will go up about $15. I don't understand, why did 3 different people quote me 3 different prices. Why don't the agents note in the computer either. I said don't you record the calls, yes, but we can't pull the recordings up. Verizon is one of the worst when it comes to customer service.
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