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Link for reimbursement of cancellation fee not working


I cancelled my Verizon landline/FIOS service today and the agent sent me an e-mail with a link to submit information about my move out of the service area in order to have the cancellation fee reimbursed.  However, the provided link does not work.  How can I get a working link and/or have the issue of the reimbursement of the cancellation fee resolved?  Thanks in advance.

Re: Link for reimbursement of cancellation fee not working
Community Manager
Community Manager

Hi Kat807,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.