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Marketing products

I received a letter that offered the FIOS triple play at a lower price than on the web. The customer service person at {edited for privacy} knew nothing about it and could not find the ad anywhere. Online $79.99. I have seen the prices change quickly online and now the letters home are not honored. Good luck with keeping and bringing back previous customers!

Outdated community forum too!

Re: Marketing products
Customer Service Rep

Hi LWilliams32,

You may have received a letter pertaining to an online only price.  9 times out of 10, these promotions are not provided to the call center reps to avoid having them offer something they cannot provide.

Were you able to get the pricing if you order online?