I’ve already completed the id.me several times and was told by my signing agent and two customer service representatives that I would be receiving a military discount on my bill but it is the second billing cycle and I have not received any kind of discount. I spent three hours on the phone with customer service who assured me my military discount was applied to my account, but this is not the case. I am discussing on chat with representatives with no avail.
Hi jalsa12,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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