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Missing Amazon Echo redemption link

I have been trying to redeem my Amazon Echo for 2 weeks to no avail. Multiple calls to Verizon support, chat support, and a promise for them to contact me days ago that hasn't materialized. I am eligible to redeem my echo but unable to do so because there is no link.

Re: Missing Amazon Echo redemption link
Hi originalfridge,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.