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Moving to new home - Can't tell if service is available there
Jakek11
Newbie

Hello - my family is moving to a new home next month and I can't seem to find any info on whether or not I'll be able to transfer my service to my new address.  When I search through Fios availability, it just states that my address is not found.  Any suggestions on how I can find out if I'll be able to keep my service?

thank you,

Jake

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Re: Moving to new home - Can't tell if service is available there
jonjones1
Legend

@Jakek1 wrote:

Hello - my family is moving to a new home next month and I can't seem to find any info on whether or not I'll be able to transfer my service to my new address.  When I search through Fios availability, it just states that my address is not found.  Any suggestions on how I can find out if I'll be able to keep my service?

thank you,

Jake


https://fios.verizon.com/fios-coverage.html

1-800-VERIZON 

call and see what their order system says. Sometimes online has a burp.

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Re: Moving to new home - Can't tell if service is available there
Jakek11
Newbie

Thank you for the reply.  I have tried the link you sent and my new address was not found.  So, I guess I'll have to call them to find out if I can have my service transferred.

Thank you,

Jake

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Re: Moving to new home - Can't tell if service is available there
CRobGauth
Super User
Super User

Its possible databases have not updated if this is a new house.

Try starting by ordering phone service. I have read some say that can get databases loaded.

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