I recently closed my Verizon residential account for a 2nd time and recieving my credit refund has been unbelievably bad customer service. I called in to give Verizon my forwarding address at least 2 months ago, and they told me they would send me my check after 2 billing cycles. There's been multiple emails and no checks, which is the 2nd time they've done this.
Last time, I had to call Verizon 4 different times to get this problem resolved. Each time it took me 4 hours, getting transferred multiple times until I finally reached an "elite" member of the billing team who would tell me it was on error on Verizon's part and they would make a note on my account. Each call took at least an hour and I refuse to go through this again.
If I don't recieve a call from a "elite" billing team or the customer service dept. telling me they fixed their issue and my check has been sent out, I WILL NEVER USE VERIZON AGAIN FOR ANYTHING.
Hi unsatisfied_1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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