Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
10/3 - I call Verizon to order iPhone 11 pro. Told I would have to go to store or online to purchase outright. Asked rep about changing my plan as other mobile companies advertising great rates for unlimited data. Rep told me I could switch to prepaid plan to get more data. Didn't tell me that all vmails for my husband and I would be deleted in doing so. My mother-in-law passed away recently and my husband had voice mails from her that he had saved. I had vmail saved from my deceased father. Poof - gone. Needless to say, my husband and I were devastated.
I call Verizon again later in the day to ask if there is anyway vmails can be retreived. I am told possibly, but it will take 5 days.
10/9 - call to check on vmail restoration. Rep tells me I have to speak with another department and transfers me. Speak with another rep who is not able to see where a ticket was opened for my first request. He opens a ticket and assures me repeatedly he will be able to restore voice mails, but it will take 5 days.
10/21 - call to check on vmail restoration. Speak with rep who tells me this is not possible and the last two reps should not have said it was a possibility.
Why am I writing this you ask? 1. To provide feedback to someone other than the first tier support asking that rep training be reviewed (niave I may be thinking anyone in Verizon management may participate on these boards). Reps should disclose plainly that voicemails will be deleted and a new online account will need to be setup when moving from post to pre paid account. If I had known, I would have made a different decision (and I still can't access my account online as "my verizon is temporarily unavailable" everytime I log in on a computer). 2. Because maybe, just maybe, someone on here may know of a way to restore the voicemails from an archive.
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