Such a long story - I'm hoping that posting here will get this solved since 3+ calls to Verizon customer service as well as a call to DirecTV can't seem to fix the problem.
Background: A pending order is showing on our account. Verizon customer service has traced it to two DirecTV orders, placed in September that WERE NOT AUTHORIZED by us. We have no idea where they came from or how they got there. These pending orders have caused us to continue to be billed for premium services we canceled (Sports Pass) and are prohibiting us from enrolling in Verizon Connections.
Current situation: I was given two master order numbers (by Verizon) and told they can't do anything, I needed to contact DirecTV. Upon calling DirecTV and being transferred to no less than 4 departments, I was repeatedly told "there's no order number tied or your name" (of course, I didn't place one) or that the order numbers Verizon provided were invalid.
I've now been billed for Sports Pass for four extra months. I want these pending orders CANCELLED and can't seem to get anyone to do it. I didn't even place them in the first place so I'm really concerned about how they were attached to my account.
Thoughts? Suggestions?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Hello,
Since we have not heard back from you, we are closing out this support case. If you have any additional questions please feel free to create a new post. We are here to assist you 24/7.
Thank you,
-Amanda_M
Start a new topic or ask questions in the open forum.
