Dear Forum Monitor
We have had several techs come to the house regarding not being able to see caller id numbers when we receive calls , not being able to watch on demand on more than one TV with without the picture breaking up, and not being able to access the internet and watch on demand at the same time. We have been informed that this is a major issue for Fios customers and they are fixing the issue one zipcode at a time. Please provide me with an email address I can send my concerns regarding this matter. I am not requesting a tech because the issue needs to be fixed directly with the Fios revamp. Customer service keeps send Techs out when Verizon knows there is a bigger issue. Please provide and email address that I can get some details regarding this matter. Really growing impatient
Hi CSWHITT,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
