Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Need Escalation Department (Petty Theft from Verizon)

I was just told after waiting for months for a pro-ration credit and being assured no less than 10 times that it would be done that not only am I in collections, but I owe for the 25 days I didn't have service.  I have all documentation and return reciepts and what this comes down to is more or less petty theft.  It's unethical and possibly illegal.

Please put me in touch with someone.

Re: Need Escalation Department (Petty Theft from Verizon)
Community Manager
Community Manager

Hi Dustbunny13,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.