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Need to file a complaint with customer service

I just tried to schedule a service move for my Fios for 8/28 and they disconnected my internet immediately. I spent over an hour on the phone being passed around to different people and apparently since their computers say the disconnect was already processed, there is no way they can reconnect my service. How is it okay for Verizon to make an error and have zero ways to fix it? 

imageWanted to show proof it was supposed to be 8/28 since no one I talked to believed me since the system processed it 8/24

Re: Need to file a complaint with customer service
Hi NoInternet18,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.