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Need to resubmit “proof of residency” but there’s no link


I just moved to a new address and need to upload “proof of residency” to complete the transfer of my internet service. However, there is no link to do so on the website. How can I send this to them and get my internet working at my new home ASAP?

Re: Need to resubmit “proof of residency” but there’s no link
Community Manager
Community Manager

Hi hf23,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.