Need verizon support for an extension that I was told would be no problem to receive

[Lee20141]

Here is my previous post and solution provided by the verizon supports assisting me:

{edited for privacy}

In short, I was told my a sales representative a different price and was billed more by Verizon. The customer support here was been able to provide me a credit for one year, but I know that the contract I have with you do not end until February next year. 

Per Mitchell, one of the customer support service, on page 1 I will be able to extend this credit until the end of my service with no problem. The original credit you gave me only lasted 1 year which did not cover the whole contract that I signed with the sales representative. I currently do not see this credit on my account. 

Please, extend this credit until my contract ends. 

Thank you for your help. 

[LawrenceC · Accepted solution]

Hi Lee2014,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted in your earlier thread, HERE. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

Regards,

LawrenceC

Moderator