Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
After years in receiving promotional inserts in my mailed bill, I finally switched to Verizon Fios Phone and Internet in March of this year. At the time, the promotion was for a $200 Visa gift card.
I called the sales department and the salesman was quick to get my payment information (to ensure that Verizon got its money), but never entered any information about the promotion on my account.
I called customer Service today and later live chatted with them. Neither representative knew anything about the promotion advertised to me.
Why should I have to fight to receive something Verizon advertised? It just seems like good customer service for the sales department to automatically give you what it advertised. If customers don't want the promotion, then the customer should opt-out.
Why does it seems like we need to opt-in? If we get a sales flyers from the furniture store saying "free matching ottoman with the purchase of this chair", they just give it to us when we buy the chair. We don't beg for it.
I want what was promised to me.
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