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Never received Verizon $100 x 2 gift card emails

I redeemed my 2 100$ gift cards and they say they've been sent to me by email on August 28th. I did not receive them - checked junk mail too. They need to be redeemed by October 24th.

Re: Never received Verizon $100 x 2 gift card emails
Community Manager
Community Manager

Hi tyler7,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.