Never received my $300 prepaid gift card

[hsarsour]

I signed up for Verizon's Triple Play this summer and was told that I would receive a $300 prepaid gift card 90 days into my service.  It's now been 5-6 months, and I have yet to receive anything.  I had a few options for TV/Internet/Phone, but decided to go with Verizon largely based on the great promotion being offered.  Please Help!

[LawrenceC]

Hi hsarsour,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit Contact Us, or our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[Telcoguru]

Here is the gift card website. http://teleproducts.verizon.com/promo/?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_X00532 The user name is the order number and the password is the last name on your account.

[hsarsour]

I contacted a Verizon rep who told me that there was no promotion listed on my account and that I failed to sign up for it.  Needless to say, I was furious b/c the sole reason I chose Verizon was the promotion.  I also recall specifically asking the rep (at least 3 times) to ensure that the promotion was added to my order (b/c it did not physically show up in my order confirmation).  I was told that it was not a problem and that the gift card would arrive between 60-90 days.  I wish I would have printed out the chat log but the rep was so nonchalent about it that I didn't think I needed to.

I was told by the rep today that there are no notes about a promotion on my account and that there was nothing they could do to help.  I feel like that is very dishonest and that I was suckered into a two-year agreement.  

Additionally, it seems that this is a popular promotion and is available very often.  It's not like this is a once in a blue moon type of deal.  Verizon is now offering a $400 gift card to new customers.  With all the posts about people not receiving their promised promotions, I wonder if ANYONE ever gets what they were promised.  Verizon seems to sucker you in with all these promises and never delivers.  Aside from the tech who installed my system, I have not been impressed with the customer service whatsoever.

I really don't ask for much and am usually understanding of most things, but I cannot tolerate being lied to just so I would sign a two-year agreement.  If there is nothing that Verizon can do to make this right, I'm sure their competitors would love to have my business.

[LawrenceC]

Hi hsarsour,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[hsarsour]

I have yet to be contacted by a Verizon agent.

[ElizabethS]

Hello hsarsour

We'll bring this to their attention again.

[hsarsour]

I appreciate the quick responses from the moderators, but I still have not been contacted by Verizon and the issue has not been resolved. 

[LawrenceC]

Hi hsarsour,

Sorry that you are still waiting.  We have again notified the team.  Have you checked voicemail or your email spam folder for possible missed messages?