New Quantum DVR service with 6 recording capability is cheaper than what I have now, any catches?

[Mendes9]

So I was looking at the products offering, and I noticed this quantum tv service they call it. Basically, it's upgraded DVR's with 6 or 12 show recording capability rather than the two I have now.  Now, all I need is the 6, and when I went through I found that curently with 4 HD boxes and 1 DVR I'm paying $47.96 + $19.99 DVR service = $67.95.  Now, when I checked and added the service to my cart it quoted my $41.99 + $22 a month = $63.99 which is a little cheaper.  I didn't beleive this, so I chatted the rep online and he/she confirmed.  I then asked any surprises I'm not aware of? Why would upgraded equipment be cheaper? They said no catches only $24.99 upgrade fee, which is ok.  I'm just asking anyone here about your upgrade experience or if their are any catches.  Thanks in advance.

[SinCara · Accepted solution]

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@Mendes9 wrote:

So I was looking at the products offering, and I noticed this quantum tv service they call it. Basically, it's upgraded DVR's with 6 or 12 show recording capability rather than the two I have now.  Now, all I need is the 6, and when I went through I found that curently with 4 HD boxes and 1 DVR I'm paying $47.96 + $19.99 DVR service = $67.95.  Now, when I checked and added the service to my cart it quoted my $41.99 + $22 a month = $63.99 which is a little cheaper.  I didn't beleive this, so I chatted the rep online and he/she confirmed.  I then asked any surprises I'm not aware of? Why would upgraded equipment be cheaper? They said no catches only $24.99 upgrade fee, which is ok.  I'm just asking anyone here about your upgrade experience or if their are any catches.  Thanks in advance.

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There's no catch. For someone like you who has a lot of boxes the upgrade makes it well worth it plus you wont need all of the bulky boxes anymore. Just the 1 media server and whatever amount of the client boxes. 

One major benefit of the new VMS is it has full 1080p and not just 1080i.

[Mendes9]

Thanks for the reply!  I understand that my current DVR recordings won't be carried over but will my scheduled programs?  Finally, I hope this arris equipment is less buggy than the cisco....

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@SinCara wrote:

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@Mendes9 wrote:

So I was looking at the products offering, and I noticed this quantum tv service they call it. Basically, it's upgraded DVR's with 6 or 12 show recording capability rather than the two I have now.  Now, all I need is the 6, and when I went through I found that curently with 4 HD boxes and 1 DVR I'm paying $47.96 + $19.99 DVR service = $67.95.  Now, when I checked and added the service to my cart it quoted my $41.99 + $22 a month = $63.99 which is a little cheaper.  I didn't beleive this, so I chatted the rep online and he/she confirmed.  I then asked any surprises I'm not aware of? Why would upgraded equipment be cheaper? They said no catches only $24.99 upgrade fee, which is ok.  I'm just asking anyone here about your upgrade experience or if their are any catches.  Thanks in advance.

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There's no catch. For someone like you who has a lot of boxes the upgrade makes it well worth it plus you wont need all of the bulky boxes anymore. Just the 1 media server and whatever amount of the client boxes. 

One major benefit of the new VMS is it has full 1080p and not just 1080i.

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Thank you for the reply

[Mendes9]

So I orderd, only one catch but minor.  They removed my $5 a month 75/35 internet service discount.  Why I have no idea since I didn't change any TV or Internet package only upgraded hardware.  Now the new DVR quantum service is $4 cheaper than what I pay now, so effectively I'm paying $1 more.  I'm not going to complain about it, but I have no idea why that was removed.

[tns2]

It shouldn't have been removed.  You changed the TV service not your internet service.

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@Mendes9 wrote:

So I orderd, only one catch but minor.  They removed my $5 a month 75/35 internet service discount.  Why I have no idea since I didn't change any TV or Internet package only upgraded hardware.  Now the new DVR quantum service is $4 cheaper than what I pay now, so effectively I'm paying $1 more.  I'm not going to complain about it, but I have no idea why that was removed.

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