Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
No Help With a Return

For several weeks now I have been trying to return an accessory I bought from Fios. I have called numerous times about this and keep getting the run around about the return. I'm never given any clear instructions on how to return the accessory. "Just affix the return label to the package.", well I never received a return invoice or even a packing slip for this item. 

So now my numerous run arounds resulted in me paying for something I do not want. If someone knows how to help me with this I'd appreciate it. Most importantly, getting a refund for the item I paid for that I DID NOT WANT.

Re: No Help With a Return
Community Manager
Community Manager

This issue has been escalated to a Verizon agent.