Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have been without telephone service since October 2, 2018. My DSL service from Verizon has been unreliable as well. On October 2nd a repair ticket was issued with an appointment for Friday, October 5th. I took the day off of work and waited for the repair technician to arrive. Nobody came.
The following week when I called Verizon, I was offered an apolgy for the missed appointment, but no explanation was forthcoming. The repair visit was rescheduled to Saturnday, October 13th. Once again, no body showed up but this time while waiting for verizon to arrive I received a text saying that the ticket was closed. Indeed, the ticket was closed, but no repairs were done.
On Monday, yesterday morning, I once again called Verizon and was told that the technician on Saturnday, that did not show up, opened yet again another repair ticket and my service would be restored.
Then, two hours later and totally unexpected, a Verizon technician showed up at my residence to fix the problem reported on the first ticket, telling me I did not need to remain home as the issue was definately outside and my NID is also located outside as well.
When I did get back home from work last night, nothing was working still.
This morning, still without any service, I checked the new ticket online and found it was also closed. Nothing has been repaired.
I have spent three hours on the phone and chatting online this afternoon and I still do not have my service repaired, nor do I have a new repair ticket.
Verizon's customer service is beyond any doubt the absolute worse that there could possibly be.
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