Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
That's a great question because it happened to me too. I called at 5:30PM on 11/30. They promised to send someone Sunday morning, 12/1. At 11:00AM on Sunday, I got a call saying they'd be at my house on MONDAY. I told them that was unacceptable, that I'd been told they would be at my house on Sunday. SHE HUNG UP ON ME. I called Verizon back and they assured me someone would be at the house to make a repair by 8PM. Nothing. I lost an entire day waiting, got nothing done, missed all my football games, and had to make arrangements for someone to be at the house today (Monday) since I have to WORK to pay the $185/month they charge me. Unbelievable. Worst. Service. Ever.
Nope, there's no compensation of any kind, based on what they told me after I took four hours vacation from work and no one showed up or called. After two different excuses (both lies) for why they didn't show up, the customer service supervisor (very rudely) told me that I should cut my losses and cancel my order. That would be a great option if there was another provider in my area. Worst customer service I've encountered in my 48 years.