No email or availability in Verizon UP to link accounts

[AJ210]

I recently came back to FIOS TV,  home phone, and gigabit internet (03/17/21). I have had unlimited Verizon cell phone service for several years. One of the offers to return was the ability to "link" my accounts and receive a discount of $10 off each account per month. I have called the wireless  support for help and was told several different  things. One was that a link to do this would show up in my Verizon app  under the Verizon Up section and I just needed to give it time to show up. I also saw that I should have received an email to help facilitate this. I have received no email or link in Verizon UP. FIOS support refers me to the wireless support and again they haven't been able to fix this. Any help or suggestions would be appreciated.

[kh-gary]

Hi AJ2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.