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No internet/cable for 3 days
philly25
Newbie

Hello,

i cannot connect time the Internet or cable fo three days. We lost power from a storm but got it back on and the cable and Internet never came back on. I keep trying to call and never get through. I’ve been on hold for almost two hours and hung up. I also can’t trouble shoot online as it says I need to connect to an agent, this needs to be escalated. 

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Re: No internet/cable for 3 days
kh-gary
Moderator
Moderator

Hi philly25,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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