No longer subscribed to Disney+?

[ICD]

I received an one year of Disney+ for signing up for Verizon Fios on 7/2/2020.   However, when I logged on-line today I saw that I am no longer a subscriber.  Disney asked me for a credit card to continue.   This is NOT an option.  

-> I contacted Verizon chat.  I was told to signup for promo.  I told them that I already had.   Paulina P. directed me to call a Disney Specialist 1-800-837-4966. 

-> I called#  and it was for Verizon.  An hour later I was able to reach Eric at Tech Support.     After going through my account, Eric found the problem with my Disney Plus subscription started on 7/2/2020 and ended on 7/3/2020.  Eric put me on hold and then the line dropped.  How frustrating?   I have to go through this again. 

[LawrenceC]

Hi ICD,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.