Not able to Redeem Amazon Prime and Echo

[acald161]

I dont see a link or code,  I spoke with someone via live chatt.

about 3 days ago.. recieve the email .. Same issue on link or code.

Please advise

thank you

[kh-gary]

Hi acald161,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.