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Not able to pay online and got a late fee
ken89
Newbie

Since moving to different address, I got a higher rates and around $80 installation fee. I am not able to see my bill online. I asked a customer service and they sent me to web services. I got ticket#, but nobody worked on it for over 1 month.

Now, I got a late fee. I called Billing again, they sent me to a department to reset user and password. Then, they sent me to web services, then web services sent me to billing. The billing is about to send me to web services.

I got really MAD with transferring over and over. I WANTED TO TALK TO A SUPERVISOR AND THEY SAID THEY DON'T HAVE SUPERVISOR. THEY SAID THEY WILL GIVE ME A CALL. AND I GOT NO CALL.

CAN SOMEBODY RESOLVE MY ISSUES PLEASEEEEEEEEEEEEEEEEEE!!!!!!

I CAN'T MAKE PAYMENT AND EVERY TIME MAKING PAYMENT ON THE PHONE, I GOT $3.5 FEE.

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Re: Not able to pay online and got a late fee
ElizabethS
Champion - Level 1

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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