Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I was supposed to have been able to redeem (2) $200 gift cards for signing up for new TV and internet service. I placed my order on 10/27/2021. In-home installation happened on 11/03/2021. I received an email about redeeming both gift cards on 12/03/2021. Upon receipt of said email, I clicked the CTA on my computer and it took me to my account via Chrome. On my account overview page, there were (2) gift card tiles stating they could be redeemed on 1/07/2022. Today is 1/07/2022 and I logged into my account via Chrome to redeem the gift cards. There were no “redeem” CTAs and only options to learn more. I called customer service, they tried to transfer me and I was disconnected. Called back and spoke to someone who said I could either have them place a manual gift card order or I could check my account again tonight and tomorrow. If I still only had the “learn more” option tomorrow, then I should call back to request a manual gift card order. I opted to check again tonight and tomorrow. I checked this evening and both gift card tiles were completely gone. I called back yet again. This time, I spoke to the least helpful person who was not listening to my issue and said that nothing could be done for an additional 48 hours. This is absolutely ridiculous, and had I known it was going to be this difficult to redeem these gift cards AND to get help with the issue of not being able to redeem, I would’ve stayed with Spectrum. Is anyone actually able to help?
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